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Does the browser launch?
Are you able to navigate to the URL that you are trying to analyse?
What is that URL?
Please ensure that the URL to be analysed is always on the first tab in the browser. Some Amazon pages open new tabs. If this happens you will need to copy and open the link in the first tab instead.
When you cilck click “Check page for products”, do you see a popup “Product details” with a progress bar?
Is this followed by “Deep Scan” and progress through different Departments (if applicable to the page)?
What happens when you click “Analyse [storename]”?
Are you able to start the run?
Does the run appear in the lower half of the main “Run” screen?
Does it run to conclusion?
If not, what does “Progress” show? (Screenshot please?)
Are there any other error messages, whether seemingly related or not?
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